Patient Engagement Specialist (US Based Health-AI Company)

Pearl Talent

  • Metro Manila
  • Contract
  • Full-time
  • 2 days ago
Job Description:Role: Patient Engagement SpecialistWork Arrangement: Fully remote, overlapping US working hoursJob Type: Independent Contractor, Full-timeLocations: RemoteAbout Pearl Talent:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Hear why we exist, what we believe in, and who we're building for:Why Work with Us?We're not just another recruiting firm-we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.About the Company:The company is transforming how physicians engage with patients by offering advanced support across triage, pre-enrollment, patient communications, and clinical expansion. Through a blend of AI-powered tooling and human-first care coordination, they enable providers to scale outreach and streamline operations without sacrificing personalization. The team thrives on precision, speed, and building real relationships with patients at every stage of the journey.Role Overview:We are seeking a highly motivated Pre-Enrollment & Patient Engagement Specialist to be the first line of communication with prospective patients. In this role, you'll handle high-volume inbound and outbound calls while guiding patients through the initial stages of their journey-ensuring intake, assessments, and documentation are completed with accuracy and care. Success in this position requires flawless English communication skills, a warm and professional phone presence, and the ability to remain calm and efficient in a fast-paced, patient-facing environment.Core Responsibilities:1. Pre-Enrollment Communication & Conversion
  • Conduct high-volume outbound and inbound patient calls, as well as SMS and email outreach.
  • Guide patients through intake forms, pre-consult assessments, and onboarding steps.
  • Ensure all pre-enrollment documentation is completed accurately and on schedule.
2. Patient Engagement & Relationship-Building
  • Serve as a warm, informed, and empathetic first point of contact.
  • Clearly explain processes, set expectations, and address questions with professionalism.
  • Build trust while ensuring patients feel confident and supported in their care journey.
3. Operational Coordination
  • Maintain and update patient data in CRM and healthcare platforms (e.g., Salesforce, HubSpot, EMR systems).
  • Track pre-enrollment metrics, flag bottlenecks, and escalate issues proactively.
  • Collaborate with internal teams to optimize workflows and ensure smooth patient handoffs.
Requirements:Non-Negotiables
  • Exceptional written and verbal English communication skills (neutral accent preferred).
  • Proven experience handling high-volume calls in a fast-paced, patient-facing environment.
  • Background in healthcare coordination, patient intake, or medical onboarding.
  • Proficiency with CRM tools such as Salesforce or HubSpot.
  • Comfort with dialers and SMS tools (e.g., OpenPhone or similar).
  • Strong attention to detail, with the ability to manage multi-step processes accurately.
  • Calm, solution-oriented mindset under pressure.
Nice-to-Haves
  • Experience in telehealth, concierge medicine, or multi-provider practices.
  • Familiarity with HIPAA compliance and secure messaging.
  • Comfortable working across multiple digital platforms (e.g., spreadsheets, Slack, AI interfaces, dashboards).
Benefits:
  • Remote Work: Fully remote
  • Generous PTOs and sick leave
  • Direct Mentorship: Grow through guidance from international industry experts
  • Learning & Development: Ongoing access to resources for professional growth
  • Global Networking: Work and connect with professionals around the world

Pearl Talent