Technical Support Engineer

General Santos City, South Cotabato
Permanent
Full-time

3 days ago
Apply easily

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!Job DescriptionWe are looking for Technical Support Engineers!As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, and hardware, and follow standard procedures to escalate unresolved issues to the appropriate internal departments.Requirements

2 years+ of experience supporting enterprise wired or wireless networks

2 years+ of college with a computer networking, Computer Science, or Information Technology focus/major

Any of the following technical certifications + Cisco CCNA, Net+, NSE 3+ Fortinet, or Fortinet Certified Fundamentals + certifications, ITIL 4

Excellent verbal, written and interpersonal skills

Outstanding customer service skills and dedication to providing exceptional customer care

Must be self-motivator and self-starter

Focus on quality and customer service

Exceptional listening and analytical skills

Solid time management skills

Ability to multitask and successfully operate in a fast paced, team environment

Must adapt well to change and successfully set and adjust priorities as needed

Benefits

Free one meal a day
Emergency loan and financial assistance programs
Free 24-hour snacks and beverages
Health insurance and health subsidy
Retirement plan, life insurance, and savings plan
Team socialization allowance and attendance bonuses
Year-end performance bonus (company discretion)
And much more!

CallTek