Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionAs part of the Payroll, Time & Benefits Team, your focus will be on payroll, benefits, and absence management. You’ll provide customer service and advisory support to employees, managers, and business partners, ensuring end-to-end process completion in alignment with Roche People Practices.Your OpportunityService Delivery: Execute system data maintenance and administrative activities in support of P&C business processes, including payroll, tax, social insurance, time, and various local and global benefits administration.Customer Service: Provide customer service on pay, time, and benefits-related activities, such as inquiry resolution, request management, and troubleshooting.Regulatory Compliance: Ensure regulatory compliance in line with the countries, customers, and regulations.Stakeholder Relationships: Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.Process Improvement: Implement processes and initiatives to ensure continuous improvement as well as service enhancement.Cross-Functional Collaboration: Build relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness.Outputs & Deliverables: Contribute continuously to the improvement of the performance of People Support Solutions, aiming for high customer satisfaction through consistent, high-quality delivery and application of customer care principles.Who you areYou will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.Experience Required: Ideally 1-3 years of experience in payroll services and benefits administration, preferably in a shared service center environment, with knowledge of payroll cycle and processes.Skills Needed: Excellent attention to detail, analytical ability, advanced Excel skills, and strong communication skills in English (other languages based on region). Ability to work independently in a fast-paced and changing environment and handle multiple priorities.Proven track record of delivering in a matrix organization, preferably with HR generalist know-how, and the ability to thrive in an ambiguous and multicultural environment working across borders.Core Capabilities: Living customer centricity through day-to-day interactions, demonstrating end-to-end accountability, problem-solving skills, and having a growth mindset.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an Equal Opportunity Employer.
