Senior CloudOps Support Analyst

Tyler Technologies

  • Philippines
  • Permanent
  • Full-time
  • 23 days ago
DescriptionWhy Join Us?At Tyler Technologies, we're building the next generation of ERP solutions to power Connected Communities helping local governments and school districts centralize data and streamline their operations. As a CloudOps Engineer, you will play a critical role in designing, building, and maintaining the highly available, scalable, and secure cloud infrastructure that supports our financial management, human resources, tax billing, and asset management solutions.What You'll Do:Develop & Optimize Cloud Infrastructure - Build and enhance the cloud environment that powers our next-generation ERP solutions.Automate & Improve Operations - Implement automation tools to streamline deployments, monitoring, and security.Ensure Scalability & Security - Maintain a robust, secure, and efficient cloud environment to support our growing customer base.Collaborate & Innovate - Work alongside top engineers to drive continuous improvements in cloud operations and software development.Who We're Looking For:Cloud & Automation Expertise - Passion for cloud operations with a focus on automation, scalability, and security.Software Development Skills - Passion for building and maintaining cloud-based services at scale.Passion for Innovation - A problem-solver eager to push the boundaries of cloud technology.Join a company that's making a real impact by helping local governments and school districts operate more efficiently. If you're ready to take on the challenge and be part of something bigger, apply today! 🚀ResponsibilitiesAs a key member of our team, you will:
  • Service Desk Duties - Help our clients and stakeholders by participating without service desk and provide exceptional customer service at all times.
  • Provide On-Call Support - Participate in periodic on-call duties to maintain system stability and reliability.
  • Learn DevOps Best Practices - Learn too advocate for and implement best practices and design patterns across all supported products and teams.
  • Implement CI/CD Pipelines - Collaborate with various product teams to design, develop, and optimize comprehensive Continuous Integration/Continuous Deployment (CI/CD) pipelines.
  • Enhance ERP Hosting Platform - Help build the next generation of our ERP hosting platform by leveraging Infrastructure as Code (IaC), Configuration Management, and Event-Driven Infrastructure to ensure secure, scalable, and resilient deployments.
  • Develop Automation Tools - Create tools to streamline service deployment and improve monitoring in a large-scale distributed environment.
  • Drive DevOps Transformation - Work with teams to architect and implement innovative software solutions that support DevOps and Agile transformation initiatives.
  • Collaborate Across Teams - Work closely with internal and external teams to develop and implement efficient solutions.
  • Foster a Learning Culture - Continuously expand your expertise and actively share knowledge with colleagues to support professional growth.
  • Offer Constructive Feedback - Provide respectful and actionable feedback to leadership to improve DevOps strategies and objectives.
  • Stay Informed - Maintain a strong understanding of DevOps principles and advocate for the adoption of best practices by application teams.
This role requires a proactive mindset, a passion for innovation, and the ability to work effectively in a dynamic, collaborative environment.QualificationsTechnical Experience
  • Service Desk Experience - Prior service desk experience preferred
  • Jira and Confluence - Previous experience with Jira and Confluence required
  • Cloud & DevOps Expertise - Passion for learning in a cloud-focused DevOps, CloudOps, or software engineering role, preferably in AWS.
  • CI/CD Experience - - Passion for working in a CI/CD environment, implementing and maintaining automation pipelines.
  • Linux Administration - Passion for learning and managing Linux-based systems.
  • Linux and Windows Configuration - - Passion for learning tools such as ansible, run deck, chef and puppet.
  • High Availability & Security - Passion for learning how to design or maintain highly available and secure cloud systems.
  • AWS Workload Management - Passion for learning how to migrate and manage workloads in AWS.
  • Software Development - Passion for learning how to develop in an Object-Oriented language (C# .NET preferred).
  • Scripting Skills - Passion for learning scripting with Bash or Python.
  • Infrastructure as Code (IaC) - Passion for learning IaC such as Terraform (preferred)
  • CI/CD Platforms - Passion for learning CI/CD platforms such as Harness, Jenkins, or GitHub Actions.
  • Monitoring & Observability - Passion for learning real-time monitoring tools such as Datadog.
  • Microservices Architecture - Passion for learning microservice-based system design.
Soft Skills & Mindset
  • Verbal and Written Communication - Must be able to communicate effectively with both technical and non-technical audiences, in writing and verbally
  • Attention to Detail and Organizational Skills - Must demonstrate strong attention to detail and the ability to stay organized while managing multiple tasks simultaneously
  • Problem-Solving Ability - Able to analyze and resolve complex technical challenges with guidance.
  • Collaboration & Communication - Strong verbal and written communication skills to work effectively with teams.
  • Self-Motivation - Capable of working independently while also contributing to a team.
  • Commitment to Best Practices - Passion for defining and implementing industry best practices.
  • Continuous Learning - Willingness to explore new technologies and teach others what you learn.
This role is ideal for someone eager to grow in a cloud-native DevOps environment, apply best practices, and contribute to a culture of learning and innovation.

Tyler Technologies