Immi - Remote Legal Administrative Assistant (CLIO Expert) - Dayshift, WFH

Scale-X Solutions

Manila City, Metro Manila
Permanent
Full-time

7 days ago

This is a remote position.JOB TITLE: Customer Support Officer/ Administrative AssistantType: Full Time; 40 hours per weekRate: $8AUD/hourAn Admin + Customer Support Virtual Assistant (VA) in the immigration/law field supports lawyers, paralegals, and clients by handling administrative tasks and providing front-line customer service.Responsibilities:1. Administrative Support· Manage emails, calendars, and appointments· Organize and maintain client records and legal documents· Prepare and format immigration forms (e.g., visa applications, petitions)· Data entry into CRM or case management systems· Schedule consultations and follow-ups2. Customer Support (non-voice)· Respond to client inquiries via email and chat· Guide clients on document requirements and next steps· Handle complaints or concerns professionally· Ensure a smooth onboarding process for new clients3. Immigration-Specific Tasks· Assist in document collection (passports, IDs, proof of funds, etc.)· Track application deadlines and submission timelines· Coordinate with clients for missing or incomplete requirements· Maintain confidentiality of sensitive legal informationQualifications:· Background in immigration, legal services, or BPO is a strong advantage· Experience using tools like: Case management software (Clio, MyCase, etc.)· Knowledgeable in using Microsoft teams· Previous experience in a similar role (preferred)· Excellent written and verbal communication skills· High attention to detail (very important in legal documents)· Organized· Punctual and driven.Requirements Job Requirements:
● Background in immigration, legal services, or BPO is a strong advantage
● Experience using tools like: Case management software (Clio, MyCase, etc.)
● Knowledgeable in using Microsoft teams
● Previous experience in a similar role (preferred)
● Excellent written and verbal communication skills
● High attention to detail (very important in legal documents)
● organized
● Punctual and driven.

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