Job Description Overall responsible to recover outstanding debts while maintaining professionalism, empathy, and compliance with industry regulations and internal policies. Negotiating payment plans or settlements with borrowers based on their financial situation and the bank&aposs guidelines. Providing excellent service while being firm and persistent in pursuing payments. Recording interactions and updating account information accurately in the system. Collaborating with other departments or teams within the organization to resolve issues and improve collection strategies. Adhere to set quality standards by providing excellent service at all times. Report regularly to Digital Credit Ops Lead and perform other functions as deemed necessary. Requirements Graduate of any 4-year course (preferably in banking and finance or any related courses). At least 1 - 2 years experience as collections agent or any related role. Preferably has experience in collections for Digital Banking or Internet Banking. Must have good negotiation skills and keen to details. Good communication skills. Open to work in Ortigas, Mandaluyong City. Show more Show less