IT Support Engineer

Kuehne+Nagel

Cebu
Permanent
Full-time

1 month ago

IT Support Engineer | Philippines | PH2033045BE PART OF YOUR GROWING TEAMYOUR ROLEYou will be responsible for providing second level support to users from all over the world. You will be working in close collaboration with your team members to provide technical assistance and troubleshoot and resolve user problems. This is an opportunity to grow your technical skill-set in a supportive learning environment while working closely with international users from every facet of the business.YOUR RESPONSIBILITIES

Identify and break down reported and pro-actively found incidents using structured incident resolution approaches.
Evaluate, diagnose, research, analyze and provide solutions to issues encountered
Escalating incidents and requests to the next level of support (3rd Level Support), in accordance with a defined escalation policy
Active ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solutio
Contributing to extending of knowledge base to ensure Know-How transfer to and within the application support team
Maintaining effective working relationships with other support teams, IT departments, Business and external service providers
Follow standard processes and procedures
Ensuring compliance to Service Level Requirements

YOUR SKILLS AND EXPERIENCES

Professional education or degree in IT, or equivalent work experience
Intermediate to advanced knowledge level of SQL and related databases
Technical support or IT experience is strongly desired
Stack trace and application log reading/analyzing expertise in ELK Stack
Basic knowledge of Perl or a strong desire to learn
Strong English language skills, both written and verbal, sufficient enough to interact with different countries and cultures
Good analytical, troubleshooting and problem solving competencies
Experience in logistics- or transport business is an advantage

GOOD REASON TO JOINWe are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!ABOUT KUEHNE+NAGELWith over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.CONTACTStephanie Padilla
stephanie.padilla@kuehne-nagel.com

Kuehne+Nagel

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