Area Manager (Eastern Visayas)

• Analyze, recommend and execute improvement plans at the area level
• Oversee the implementation of marketing (Brand campaigns and Trade promotion) & channels initiatives at the area level
• Monitor new product (NP) sales and provide support to area for successful NP roll-out
• Conduct competitor studies in the area, analyze the information and provide recommendations to support sales growth and market share dominance of existing restaurants
• Lead sales-building initiatives such as:

• MIDS Assembly
• AC/Sales Action Plan

• Prepare competition development report in the area
• Prepare Renovation Request and SP documents
• Recommend and discuss renovation plans with Franchise Partners and Operations Director
• Oversee restaurant equipment replacement endorsed by the RM for company-owned stores (for franchise stores, recommend restaurant equipment replacement only)

• Ensure target achievement through cost management initiatives at the area level
• Analyze, recommend and execute improvement plans at the area level, as applicable
• Audit restaurants to check on compliance to cost-control standards, and guide the RMs in formulating their action plans for identified deviations

• Co-manage FCPC and dailies targets with Group Manager/Franchise Partners as anchored in the Restaurant Operating System (ROS) requirements for Inventory and Manpower Management.
• Provide guidance and execution tools on how FCPC and dailies are being managed

• Leads Food Safety and Quality (FSQ) compliance management including KPI management through the assessment, verification, monitoring and analysis of FSC, food safety, GSC, IPM and ROS compliance of restaurants.
• Leads continuous improvement initiatives through the CAR/CAPA system from identification of areas for improvement or sustainability, review of investigation and resolution of cases, analysis of root causes to action plan development and execution.
• Conducts incidence, crisis and risk management at area level covering FSC critical, worst look, and pest critical stores including feedback management and resolution at area level.
• Ensures ROS and QiCore implementation at the area level
• Ensures voice of customer capture (VoC) and Net Promoter Score (NPS) achievement through customer satisfaction (CSAT) deployment
• Analyze, recommend and execute FSQ improvement plans at the area level
• Analyze, recommend and execute customer experience improvement plans anchored to the business unit's branded customer experience (e.g. Serbisyong Solb) at the area level
• Perform Mystery Shopper role

• Capture customer experience and estimate satisfaction level in off-premise service channels
• Measure effectiveness of customer-focused programs and processes
• Assess service process capabilities and identify opportunities for CSAT and business improvements

• Ensure store management team completion
• Conduct performance evaluation of direct reports (DRs)
• Create the direct reports' development plan based on competency assessment and individual performance; implement/monitor the achievement of developmental objectives or milestones
• Identify key talents among direct reports and within organizational scope; develop a career plan for direct reports who are identified as key talents
• Implement and evaluate employee engagement programs at the area level; develop action plans to address area engagement issues

• Facilitate ROS knowledge transfer and refresher trainings to store team
• Prepare Crew Training Progress Report Summary Review
• Ensure appropriate safety protocols/structural enhancements are in place, as needed.
• Monitor regular safety and health checks done by all team members

• Prepare Area Business Review Report
• Facilitate the monthly review and analysis of business performance of store/group of stores together with GM to drive operational excellence and to maximize sales.
• Monitor implementation of action plans as discussed and agreed in the Franchise Store Operations Review (FSOR)
• Prepare business cases on renovation and new equipment acquisition/equipment replacement, franchisee organization capability initiatives, etc. in collaboration with GM and presents these to MD/Franchisee for appropriate actions
• Ensure compliance to all standards and provisions of the franchise agreement and other guidelines/SOPs
• Communicate and implement changes in standards, policies and FA with franchisees and monitors resolution on the issues within the franchise agreement

• Must have bachelor's degree in Hotel and Restaurant Management, Business Management, Marketing or any business-related course
• Must have at least 6 years store operations management experience in a quick service restaurant (QSR) industry
• Must have advance knowledge in store operations management and multi-store business management and development
• Must be amenable to conduct frequent fieldwork across various locations in Eastern Visayas (Ormoc, Leyte, Samar) (store visits, RTA scanning, etc)

Jollibee Group