Application Specialist

Philippines
Permanent
Full-time

5 hours ago

About the opportunityThis is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast-paced environment.The Reporting team regroups a bunch of passionate and dynamic folks who have the responsibility to deliver support on the Dayforce Reporting & Analytics features to all Dayforce customers. Your role as an Application Specialist is to provide top-notch support experience through excellent technical and function skills. You will have the opportunity to work with clients and colleagues around the world, get exposure to different legislations, fields, and technologies, and experience diverse cultures.What you’ll get to do

Providing rapid response and resolution to Reporting incidents by applying technical and functional knowledge
Deliver customized solutions in accordance with agreed schedules, procedures, and standards.
Program and script tasks as required.
Cross-collaboration across departments to drive the completion of tasks.
Use effective communication/interpersonal skills to deliver excellent customer service.
Effective documentation of actions/investigations and solutions on CRM system
Evaluate and channel risks, and challenges to Senior colleagues and Managers
Meet Productivity and Quality expectations “Support KPI”
Take full ownership and follow up on assigned projects, create visibility to key stakeholders
Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Maintain a high level of client satisfaction
Contribute to support and client knowledgebase

Skills and experience we value

Providing rapid response and resolution to Reporting incidents by applying technical and functional knowledge
Deliver customized solutions in accordance with agreed schedules, procedures, and standards.
Program and script tasks as required.
Cross-collaboration across departments to drive the completion of tasks.
Use effective communication/interpersonal skills to deliver excellent customer service.
Effective documentation of actions/investigations and solutions on CRM system
Evaluate and channel risks, and challenges to Senior colleagues and Managers
Meet Productivity and Quality expectations “Support KPI”
Take full ownership and follow up on assigned projects, create visibility to key stakeholders
Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Maintain a high level of client satisfaction
Contribute to support and client knowledgebase

What would make you really stand out

Diploma or Degree holder in any IT related field
Intermediate – Advanced SQL
1-3 years of experience in software development, testing, implementation, or support environment.

Ceridian

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