SolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with global consulting firms, mid and large enterprises across Asia Pacific and Middle East to fulfill their talent needs for permanent, short-term, part-time, interim and turnkey assignments. One of our clients, is a global provider of digital content, retail support, and technology solutions primarily focused on the publishing and retail industries is seeking an experience and detail oriented WFM Experience with RTA and Scheduling based in Cebu, Philippines. They manage end-to-end publishing processes, offer analytics, and provide retail support services, aiming to help clients improve competitiveness and efficiency. They operates globally with locations in the US, UK, Germany, Philippines, and India, serving large publishers and retailers. Key Responsibilities: 3+ years of WFM Experience with RTA and Scheduling .- Must Resource Planning experience is preferred. A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage. Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset. Complete understanding of overall operational activities including phone, email, chat, community, and social media support. Clear communication skills to manage client and stakeholder conversations. Team player as well as a skilled individual contributor. Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage. Proficient in MS Office tools such as Word, PowerPoint, and Outlook. Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team. Show more Show less