Job Summary: The Junior Technical Hardware Support Engineer is responsible for diagnosing, troubleshooting, and resolving technical hardware and software issues. The role involves direct communication with customers, support during system roll-outs, maintenance of equipment, and accurate documentation. This position requires strong technical, analytical, and communication skills to effectively assist clients and support company operations. Key Responsibilities: Identify and resolve hardware and software issues. Troubleshoot and diagnose technical problems accurately. Perform repairs and replace hardware components as necessary. Install and configure hardware and software systems. Resolve network-related problems. Provide timely and accurate technical support to customers. Guide customers through troubleshooting steps to resolve issues. Document solutions and prepare procedural support materials. Follow up with clients to confirm full resolution of issues. Support the deployment of new applications and systems. Evaluate and test new technologies and hardware. Conduct electrical safety checks on equipment. Maintain warehouse organization and support logistics, including driving when needed. Handle multiple support cases simultaneously. Perform other duties as assigned by the Technical Hardware Support Manager. Minimum Qualifications: Bachelor's Degree or Diploma in Electronics and Communications Engineering (ECE), Computer Engineering, Information Technology, or related technical field. 1-2 years of experience in technical support, IT, or electronics. (Fresh graduates may be considered for entry-level roles.) Familiarity with biometric devices, access control systems, time & attendance systems, or security products is a strong advantage. Technical Skills: Basic knowledge and experience in the following areas is required: TCP/IP networking, LAN/WAN setup and troubleshooting CCTV, biometrics, RFID, turnstiles, or x-ray systems Electrical wiring and low-voltage systems Windows operating systems, PC setup, and software installation Mobile applications, browser-based software, and cloud platforms Ability to analyze hardware/software problems and perform effective troubleshooting Soft Skills: Strong written and verbal communication skills Ability to prepare and explain technical documentation or service reports Customer-service oriented and able to work well in a team Willingness to travel for on-site support, installation, or training Can work under pressure and handle client escalations professionally Certifications (Preferred but Not Required): Knowledge in AutoCAD, Visio, or SketchUp (for layout or technical drawings) Valid Driver's License (preferred for field assignments) PRC License for ECE (a plus) Other Requirements: Willing to be assigned in various locations including client sites, warehouses, and regional offices Must be flexible with work schedule (including weekends or holidays during urgent deployments) Show more Show less