Technical Solutions Manager

Makati City, Metro Manila Cebu City, Cebu
Permanent
Full-time

1 month ago

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.We are seeking an experienced Technical Solutions Manager to bridge the gap between our sales team, technical capabilities, and customer needs. This individual contributor role involves collaborating with Sales to design and pitch tailored, complex technical solutions while ensuring customer feedback and new requirements are integrated into our product portfolio roadmap.Key responsibilities

Work closely with the sales team to understand customer requirements and design appropriate technical solutions.
Prepare and deliver technical presentations, demonstrations, and proposals tailored to customer needs.
Act as the technical expert in customer meetings, addressing complex queries effectively.
Lead the development of technical architecture for customized solutions, ensuring alignment with customer needs and company capabilities.
Coordinate with internal teams to scope and cost technical solutions.
Provide input into project delivery plans for seamless execution post-sale.
Capture customer feedback, pain points, and new feature requirements to inform product development.
Collaborate with the product management team to integrate customer insights into the product roadmap.
Monitor market trends to anticipate customer needs and identify new opportunities.
Stay updated on industry developments, emerging technologies, and the competitive landscape.
Provide training and technical enablement for the sales team to enhance their product and technical understanding.

Qualifications

Bachelor's degree in Computer Science, Engineering, or a related technical field. Advanced degree preferred.
3+ years in a technical solutions, pre-sales, or product management role, preferably in the internet services or telecommunications industry.
Proven experience in designing and delivering complex technical solutions.
In-depth understanding of networking, internet infrastructure, cloud services, and related technologies.
Excellent communication, presentation, and interpersonal skills.
Strong problem-solving abilities and customer-centric mindset.
Willingness to travel as needed.

Hiring ProcessOur team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.Privacy StatementRISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE's privacy policy and fully understand your rights to access, correct or withdraw your information anytime.|

Rise

Apply Now