Patient Support Specialist

Makati City, Metro Manila
Permanent
Full-time

3 days ago

Remedy is looking for a Patient Support Specialist to join our team! You will be at the front-line of Remedy and will provide chat-based support for Remedy’s patients and customers.Key Responsibilities:

Handle, triage and answer inbound customer messages on our social media, text, and web channels
Monitor, track and report daily volumes of inquiries, appointments and completed bookings
Build and maintain the knowledge base so we have a standard response for common inquiries
Reach out to patients who have complete treatments to solicit Google Reviews
Assist in optimizing the patient journey to ensure we have a seamless booking experience across all of our channels

At least 1 year experience in customer service or virtual roles.
Proficient with social media platforms (Instagram, Facebook, Google Reviews) and online tools (Notion, Google Workspace)
Excellent English verbal and written communication skills
Passionate about skincare
Empathetic and problem-solving mindset
Extremely organized and great time management
Amenable to work on weekends and holidays
Amenable to work in shifting schedules
Willing to do on-site training/s & meetings

Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave

Entry Level / Junior, Apprentice Customer Service Information Technology / IT 1 opening Bachelor's degree graduateRemedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution.Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields.We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.

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