Operations Team Lead [Philippines]

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Cabuyao, Laguna
Permanent
Full-time

1 month ago

What you'll focus onKey ResponsibilitiesTeam Leadership & Supervision

Lead, supervise, and coordinate a team of manpower agency associates assigned to a specific function in the fulfillment center.
Provide daily direction, coaching, and support to ensure team engagement and high morale.
Foster a culture of teamwork, accountability, and continuous improvement.

Operational Excellence

Ensure timely and accurate completion of all assigned tasks (e.g., picking, packing, sorting, shipping).
Monitor workflow and adjust staffing as needed to meet operational demands.
Enforce adherence to standard operating procedures (SOPs) and safety guidelines.

Performance Management

Track and report on team performance against KPIs (e.g., productivity, accuracy, quality, attendance).
Identify performance gaps and implement corrective actions or training as necessary.
Motivate and encourage team members to achieve or exceed targets.

Communication & Coordination

Serve as the main point of contact between the manpower agency team and warehouse management.
Communicate goals, expectations, and updates clearly to team members.
Collaborate with other team leads and departments to ensure smooth handoffs and workflow continuity.

Continuous Improvement

Identify process bottlenecks and suggest improvements for efficiency and quality.
Participate in regular team meetings and contribute ideas for operational enhancements.

What you bringQualifications & Skills

High school diploma or equivalent; additional education or certifications in logistics/operations is a plus.
2+ years of experience in warehouse, logistics, or fulfillment operations, with at least 1 year in a supervisory or team lead role.
Experience working with manpower agency staff is highly desirable.
Ability to work in a fast-paced, high-volume environment.
Flexibility to work various shifts, including weekends or holidays as needed.d

Technical & Soft Skills:

Strong data gathering and analysis skills.
Strong problem-solving skills and attention to detail.
Excellent communication (written and verbal) and presentation skills.
Familiarity with Warehouse Management Systems (WMS) such as Logiwa.
Proficient with Google Workspace (Docs, Sheets, Slides, Gmail, etc.), Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, etc.), and communication tools (Slack, Viber).

Tools You'll Use:

Google Workspace
Microsoft Office Suite
Slack / Viber
Logiwa Warehouse Management System
Partner Hub

What you'll getThis role is a great stepping stone for professionals aiming to become an Operations Supervisor. You will:

Identify and recommend process improvements.
Solve operational challenges by monitoring and resolving problematic or aged orders.
Drive performance improvements through data-driven decision-making.

You'll become part of a diverse team that's globally distributed. We are a business that's been built in the post pandemic era, each employee is given flexibility to create and build in their space.We are meritocratic and believe in the potential of our employees; we look to go further each time and develop as a team.In addition to an exceptional culture, fostered by 3 great founders, you'll also get the following;Annual Bonus25 days leave.Health Insurance.MacBook/Windows based LaptopAnnual L&D support.Please limit to one applicationWe believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

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