Onsite Customer Service Representative
- Legazpi City, Albay
- ₱18,000-25,000 per month
- Permanent
- Full-time
- Engage with customers to address inquiries, concerns, and requests in a friendly and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues efficiently and escalate complex problems when necessary.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Collaborate with team members to ensure seamless customer service operations.
- Assist with administrative tasks and contribute to a positive work environment.
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented attitude.
- Proficiency in using CRM software and other office tools is a plus.
- Ability to multitask, prioritize, and thrive in a fast-paced environment.
- High school diploma or equivalent; additional qualifications in customer service are a bonus.
- Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row!)
- Competitive salary
- 21 leave credits + all client-based holidays
- HMO coverage + dependent
- Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career
- Exposure to world-class, high-level management from local and international direct supervisor