About the Role As our Operations Manager , you will play a crucial role in building, optimizing, and scaling the company's operational processes. You will ensure smooth day-to-day operations, develop internal systems, and help drive organizational efficiency as we grow. This role is ideal for someone who thrives in fast-paced startup environments and enjoys creating structure from the ground up. Key Responsibilities 1. Operational Strategy & Management Develop and implement processes, SOPs, and workflow systems across all departments. Monitor overall operational performance and recommend improvements. Create and track KPIs for operational efficiency and business growth. Ensure compliance with Philippine laws, regulations, and industry standards. 2. Team Leadership & Coordination Oversee daily operations and coordinate with cross-functional teams (Sales, Marketing, Finance, HR, etc.). Lead, mentor, and develop operational staff. Facilitate clear communication across teams and ensure proper execution of initiatives. 3. Project & Process Management Manage company projects from planning to execution and evaluation. Lead optimization initiatives to increase productivity, reduce costs, and improve customer experience. Implement tools, systems, or software to enhance internal operations. 4. Financial & Administrative Oversight Work closely with Finance to monitor budgets, expenses, and operational costs. Support management in forecasting, planning, and resource allocation. Ensure proper documentation, contract management, and administrative compliance. 5. Vendor, Partner & Client Management Build and maintain strong relationships with suppliers, partners, and third-party service providers. Negotiate contracts and agreements to support company operations. Handle issue escalation and ensure timely resolution of operational concerns. Qualifications Bachelor's degree in Business Administration, Operations Management, or any related field. 3-5 years of experience in operations, preferably in a startup or fast-growing company. Strong leadership, organizational, and decision-making skills. Excellent communication skills (verbal and written). Experience with project management tools (e.g., Asana, Trello, Monday.com) is a plus. Ability to thrive in an agile, evolving environment. Strong analytical and problem-solving abilities. Knowledge of Philippine labor laws and compliance is an advantage. Key Competencies Strategic thinking Process-driven mindset High attention to detail Adaptability & resilience Strong interpersonal skills Business acumen Results-oriented
