Financial Service Representative - Q Plaza
ResultsCX
- Cainta, Rizal
- Permanent
- Full-time
- Act as brand ambassador reflective of the company values and ensure compliance with all existing policies, regulations, and applicable laws.
- Initiate genuine conversation, shares advice and product knowledge by interacting with the customer in a personalized way and ensures they feel welcomed, heard, and valued.
- Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution.
- Perform simple to complex customer support tasks while supporting financial products and services.
- Escalate non-routine questions.
- Provide a frictionless customer experience by utilizing tools and technology to transact in the moment and attending to customer concerns.
- Contribute to a positive team morale, builds productive relationships with peers, asks for support when needed, and tries to help others.
- Collaborate with peers and leadership, provides insights related to customer experience, share ideas with the team, and actively participate in daily meetings, and performance improvement initiatives.
- Exhibit a willingness to learn and adapt; is flexible to change and open to try new ways of doing things.
- Maintain up-to-date information in the customer database about performed activities and handled transactions.
- At least high school diploma for old curriculum, SHS for new curriculum
- At least one (1) year of direct customer service or sales experience is required.
- Previous experience in supporting a US financial service account is an advantage.
- Excellent communication and persuasion skills
- Must be calm, composed, and empathic in discovering and addressing customer needs.
- Ability to make quick decisions by using available resources, seek input, and considers short- and long-term implications.
- Ability to work in a dynamic environment and can quickly adapt to changing work conditions.
- High level of self-discipline, confidentiality, and precision
- Excellent computer knowledge and skills: can navigate multiple systems, use specialized software and tools to answer customer inquiries and concerns.
- Ability to work with a team.
- Ability to work flexible hours to meet customer needs including nights, weekends, and holidays.
- Discover opportunities to grow personally and professionally.
- Be financially independent and save extra!
- Performance-based Incentives
- Great Commission and Bonuses
- HMO with Free Dependent
- Non-taxable Monthly Allowances
- 20% Night Differential Pay
- Paid Trainings and Time-Offs
- We value your mental health with work-life balance.
- Be a part of an inclusive culture and work with a diverse team and experience our fun working environment.