Customer Service Representative (Korean-English)

Remote People

  • Manila City, Metro Manila
  • Permanent
  • Full-time
  • 22 days ago
Role OverviewThe Bilingual CSR will provide world-class support to Korean and English-speaking customers for a new high-profile client — a leading crypto exchange running a crypto-based rewards program. The role is not location-dependent but must align with Korean business hours.Key Responsibilities
  • Provide email, chat, and ticket-based support (via Zoho Desk) to Korean and English-speaking users.
  • Troubleshoot and resolve customer issues promptly, with professionalism and empathy.
  • Maintain high product knowledge to effectively explain crypto reward program details.
  • Collaborate with supervisors and cross-functional teams to share customer insights.
  • Keep meticulous records of interactions, ensuring thorough follow-up and resolution.
  • Identify and report trends or recurring issues, contributing to continuous improvement.
Must-Haves:
  • Fluency in Korean and English (written & spoken).
  • 5+ years in customer service, with 2+ years supporting U.S.-based companies.
  • Experience with Zoho Desk (or equivalent platforms like Zendesk, Freshdesk, etc.).
  • Strong written communication in English.
  • Crypto or tech industry experience strongly preferred.
  • Ability to work independently and provide regular updates to management.
  • Excellent attention to detail and organizational skills.
Nice-to-Haves:
  • Familiarity with blockchain-based loyalty programs.
  • Experience in high-volume customer service environments.
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Remote People