About the job WFM RTA (Alabang) | OnsiteResponsibilities:Regularly performs volume and performance analysis and proactively communicate possible impacts to businessSupports management with all necessary reports and planning models to facilitate the process of decision makingMonitors actual activities and compare it to plan and make recommendations for immediate changesStaff the appropriate number of agents at the proper time based on recent/historical capacity driversEnsures that pre-planned activities are being scheduled in advance and communicated effectivelyAdjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffingRequirements:Candidate must possess at least a Bachelors/College Degree1 year minimum experience in Workforce ManagementExcellent skills in scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAbility to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organizedFlexible and willing to work in shift schedules
