Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.To succeed in this role you must have experience in:Improve customer contracts documentation.Proactively manage high volume module of expiring accounts quarterly for processing.Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitmentsMaintain and report an accurate rolling 180-day forecast of renewalsNegotiate and execute renewal contracts (in partnership with legal, finance) that align to customer goalsDiscover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growthCommunicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate to maximize retentionCollaborate with other teams, segments or business units to obtain approvals, engage renewal assistance and finalize contracts.Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including productSet customers up for future success by curating use-case recommendations and educating customers on relevant new features and opportunities to grow with RingCentralDesired Qualifications:6 months to 2+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organizationShown discovery, negotiation and closing skillsDemonstrated track record of meeting and exceeding quota or set metricsStrong time management, interpersonal, conflict resolution, and collaborative selling or retention skillsExperience handling a pipeline and closing large contractsAbility to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive collaboration and program excellenceExcellent customer service orientation, face-to-face and on the phoneExcellent oral and written communication skills including listening and presentation skillsStrong interpersonal skills, ability to convey and relate ideas to othersCan make critical decisions that is both legal, moral and ethical with very little supervisionAbility to learn and adapt quicklySelf Starter with a history of great decision making, planning, and execution to resultsAbility to excel in a team-oriented, collaborative, and fast-paced environmentApproaches work with empathy and a creative, problem-solving mentalitySelf-motivated, proactive, energetic teammateOutstanding time and process management skills, ensuring nothing slips through the cracksTreats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscapeApplicants must be willing to work on a hybrid work set-up. The Offices in Pasig.What we offer:Comprehensive HMO package (medical and dental)Paid time off and paid sick leaveQuarterly Performance BonusEmployee Assistance and Wellness ProgramsRingCentral’s Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you’ll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.About RingCentral/Acquire BPORingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By completing your application for this role, you:Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunitiesHave read and agreed to ourRingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.# LIMC1
