Healthcare Training Associate - Davao (Onsite)
Snapscale View all jobs
- Davao City
- Permanent
- Full-time
- Training Needs Analysis: Assist in conducting training needs assessments to identify knowledge gaps and opportunities for improvement
- Curriculum Support: Help develop and update training materials, including presentations, guides, job aids, and system walkthroughs (e.g., EMR/practice management systems)
- Training Delivery: Facilitate or support training sessions for new hires and existing staff on healthcare workflows such as patient registration, insurance verification, prior authorizations, and billing
- Performance Monitoring: Track trainee progress and provide feedback and basic coaching to support skill development
- Evaluation & Improvement: Collect feedback and assist in improving training programs for better effectiveness
- Process Knowledge: Maintain a working knowledge of healthcare operations, compliance requirements (e.g., HIPAA), and clinic workflows
- Reporting & Documentation: Maintain training records, monitor attendance, and assist in preparing reports
- Collaboration: Work closely with Operations, Clinical Leads, QA, and HR to align training with business and clinic goals
- Compliance: Ensure all training materials and sessions follow company policies and healthcare regulations
- Coaching Support: Provide ongoing support by addressing staff questions and reinforcing standard processes
- Health Maintenance Organization (HMO)
- Competitive pay
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Transportation allowance
- Yearly salary increase
- Opportunities for career growth and development
- Fun and supportive working environment
- Minimum of 6 months to 1 year experience in a training, coaching, or onboarding role within a BPO or similar environment
- Healthcare experience is preferred, especially in accounts such as patient intake, insurance verification, billing, or prior authorizations
- Strong communication and presentation skills, with the ability to explain processes clearly
- Basic understanding of workflows and compliance standards (e.g., HIPAA) is an advantage
- Experience creating or assisting with training materials such as guides, presentations, or SOPs is a plus
- Ability to provide feedback, coaching, and support to trainees and team members
- Familiarity with EMR or practice management systems is a plus
- Strong organizational skills with the ability to manage training schedules and documentation
- Willingness to work in a fast-paced, team-oriented environment