Customer Care Representative - Pandacan, Manila Site

• Marketing Process:

• Conduct lead evaluation, qualification, and follow-up; create and manage CRM data.
• Execute outbound calls for marketing campaigns, promotions, and customer satisfaction surveys.
• Sales Process:

• Handle inbound/outbound telesales, process orders accurately in SAP, and verify customer credit status.
• Coordinate order fulfillment, manage manual product documents, and perform cross-selling.
• Update customer master data and reconcile cash sales accounts.
• Service Process:

• Address customer inquiries and complaints via phone, SMS, email, or website with a focus on first-call resolution.
• Create and manage complaint documentation, recommend solutions, and coordinate follow-ups or on-site visits.
• Provide helpdesk support for product inquiries, fleet card concerns, dealership applications, and more.
• Administrative Functions:

• Log in/out for call routing, submit reports, attend training, and perform additional tasks as assigned.

• Complete an Orientation and Training Program to gain essential skills and knowledge; passing grade required.

• New Sales Building, Jesus St., Pandacan, Manila
• Flexible work schedules based on business needs.

San Miguel Corporation