Healthcare Customer Support Specialist | up to 22K
Central Visayas
Permanent
Full-time
11 days ago
Qualifications SHS Graduate, 2+ years of college (no back subjects), or College Graduate. Minimum 6 months of work experience, preferably in BPO or customer service. Proficient in English with basic computer skills. Able to work shifts, including nights/weekends. Key Responsibilities Handle inbound/outbound calls, addressing patient queries about healthcare services, appointments, and insurance claims with strong communication skills. Document patient interactions in CRM systems, ensuring accurate records and following up on healthcare-related escalations. Collaborate to improve processes and meet BPO service goals specific to healthcare accounts. Multitask, troubleshoot healthcare billing issues, and provide support for patient care inquiries. Participate in training for healthcare protocols, call center technologies, and compliance with medical privacy regulations. Show more Show less