Professional Services Project Manager GSP

Manila City, Metro Manila
Permanent
Full-time

6 days ago

Professional Services Project Manager GSPSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.This is where you and your skills come in. We’re currently looking for:A highly capable Project Manager to join our Professional Services team. Initially, focused on managing client-facing projects, this role is ideal for someone with strong technical curiosity and the drive to grow into a PM/Engineer hybrid position. As part of a phased development plan, you’ll start by driving project delivery and collaboration—and eventually take on more hands-on technical responsibilities.If you're an organized, detail-oriented professional with excellent communication and leadership skills—and you’re eager to deepen your technical expertise —this role is designed for you.To succeed in this role you must have experience in:Lead complex, enterprise-scale implementation projects involving RingCentral products and services.Manage project scope, timelines, resources, and budgets; maintain visibility into overall project health and ensure milestones are met.Collaborate with internal teams to coordinate resources, timelines, and deliverables.Serve as the primary liaison with customers, keeping them informed of progress, risks, and key milestones.Prepare and maintain detailed documentation including project plans, meeting notes, and reports.Provide real-time updates to leadership and escalate issues as needed.Apply strong analytical skills to assess project risks, troubleshoot complex issues, and recommend actionable solutions.Ensure consistent follow-through on assigned tasks and project milestones to meet all deadlines.Act as both project leader and technical point of contact—bridging gaps between business, engineering, and customer success teams.Coordinate technical solution design and delivery alongside cross-functional technical teams, including Professional Services Engineers and Solutions Architects.Oversee technical components such as UC configurations, contact center workflows, telephony porting, integrations, and IVR design.Participate in technical delivery including solution configuration, system testing, and issue triage.Assist in interpreting technical requirements and translating them into implementation plans.Support technical troubleshooting during customer escalations.Support resource planning and mentoring for junior engineers and project staff.Contribute to process improvement efforts and promote operational excellence across projects.Qualifications:2-3+ years of experience in project management and technical delivery, preferably in telecom, cloud services, or enterprise IT environments.Proven experience managing multi-phase, multi-stakeholder enterprise-level projects.Strong understanding of:
- Unified Communications (UCaaS)
- SaaS solutions
- Telephony systems (SIP, VoIP, PSTN, number porting)Experience working with RingCentral (or equivalent UC/CC platforms) is highly desirable.Ability to communicate clearly across all levels—executive, customer, and technical stakeholders.Adept in project management tools and methodologies (Salesforce, Monday.com, G Suite etc.).Excellent interpersonal and people management skills—able to guide and motivate cross-functional teams.PMP, PRINCE2, or Agile certification are strongly preferred, or Bachelor’s degree in a technology or business discipline, or equivalent practical experience.What we offer:Comprehensive HMO package (medical and dental)Paid time off and paid sick leaveQuarterly Performance BonusEmployee Assistance and Wellness ProgramsRingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space.RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.About RingCentral/Acquire BPORingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By completing your application for this role, you:Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunitiesHave read and agreed to our#LI-JS10

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