About the Role As AVP, Collections , you'll oversee large-scale collections operations, manage senior managers and team leads, and ensure delivery against business KPIs. This role is ideal for a leader who balances strategy with hands-on execution and knows how to inspire performance in a high-volume environment. Key Responsibilities Lead and manage large collections operations (100-150+ associates). Drive operational performance, ensuring targets, compliance, and client SLAs are consistently achieved. Coach and develop senior managers and team leads to strengthen leadership pipeline. Partner with senior leadership on strategic initiatives to improve collections efficiency and results. Ensure adherence to regulatory and quality standards. Must-Have Qualifications At least 50% of career experience in Collections (BPO/Shared Services). Proven experience as a People Leader managing 100-150+ associates. Current or former Senior Manager/AVP in Collections. Cebu-based/local candidate (onsite leadership role). Good-to-Have Experience handling multiple collections lines of business. Strong track record in process improvements or transformation initiatives. Previous exposure to global client/stakeholder management. Show more Show less