Senior Customer Advocate (Dispatcher)

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find EMPATHY

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Efficiently handle incoming calls, emails, and other communication channels (including Slack).
• Record and maintain detailed client information; ensure excellent client relations and problem resolution.
• Schedule and coordinate visits with nurses, ensuring accurate and timely appointments.
• Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.
• Payment processing by collecting payments via platforms such as Stripe and ensuring accurate record-keeping.
• Assist with coordinating events and special initiatives as needed.
• Monitor and maintain supply inventory.
• Utilize multiple screens and perform tasks with high accuracy and efficiency.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

• Curious and authentic, just like us! #beboldr

• An analytical and critical thinker, with an eye for even the most minute of details
• Detail-oriented with the ability to manage multiple priorities simultaneously.
• Passionate about client satisfaction

• At least a bachelor’s degree in any field you’re passionate about!
• Proven experience in office administration, customer service, or related fields (may it be email, phone, or chat support).
• Proficient in using Google Workspace (Google Drive, Google Sheets, Google Docs) and other office tool applications.
• Fluent in English with excellent reading comprehension, verbal, and written communication skills.
• Experience in call center environments and sales is highly valued.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Familiarity with payment processing platforms (e.g., Stripe) and tech tools.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Intermediate understanding of common Customer Experience best practices.

• Background in sales and client relations.
• Prompt and punctual, with the ability to meet deadlines.
• Comfortable with collaboration tools (e.g., Slack).
• Quick typing skills and experience managing tasks across multiple screens.

• Full-time: 8 hour shifts
• Monday - Friday with rotating weekends as needed

Boldr