BGC - Customer Service Representative (Open)
- Taguig City, Metro Manila
- Permanent
- Full-time
- Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.
- Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
- Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
- Continuously learn about our products, services, and processes to enhance the customer experience.
- Heart: Build meaningful connections with every interaction.
- Show genuine care and empathy in addressing customer needs and concerns.
- Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.
- Uphold our commitment to diversity, inclusion, and respect in all communications.
- Hustle: Demonstrate resilience and a drive to deliver excellence.
- Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
- Adapt to challenges with a proactive mindset and a solutions-oriented approach.
- Work collaboratively with team members to improve processes and achieve shared goals.
- Exceptional communication skills—both verbal and written.
- A knack for problem-solving and thinking on your feet.
- Ability to work under pressure while maintaining a positive and professional demeanor.
- A high level of adaptability to embrace new tools, technologies, and procedures.
- Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!
- Head: Access to career development programs that help you grow professionally and personally.
- Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
- Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.