Banking Specialist (ADV0003)
- Angeles City, Pampanga
- Permanent
- Full-time
Location: Hybrid - 3x a week onsite in Angeles Pampanga OfficeAbout Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.ROLE OVERVIEW
We are seeking a detail-oriented and reliable Banking Specialist / Administrator to join our Finance and Administration team. Working within the Aged Care sector, this role is responsible for ensuring the accurate and timely processing of resident accounts, payments, reconciliations, and compliance with Australian banking and aged care financial regulations. The role requires excellent attention to detail, strong organizational skills, and the ability to liaise with residents, families, banks, and internal stakeholders in a professional and empathetic manner.DUTIES AND RESPONSIBILITIESBanking & Financial Administration
- Process and reconcile all incoming and outgoing payments, including resident fees, government subsidies, refunds, and supplier payments.
- Monitor daily bank transactions and prepare bank reconciliations to ensure accuracy of financial records.
- Manage and administer Direct Debit systems for resident and family payments.
- Support the finance team in the preparation of monthly and quarterly financial reports.
- Set up and maintain resident billing accounts in compliance with Aged Care funding and fee structures.
- Process Accommodation Payments, RADs, DAPs, and other resident contributions in line with Aged Care legislation.
- Ensure compliance with Aged Care Act financial requirements and Department of Health reporting obligations.
- Respond to resident and family queries regarding accounts and payments, providing clear and compassionate communication.
- Ensure all financial records, receipts, and reconciliations are kept accurate and up to date.
- Maintain confidentiality and comply with privacy and data protection legislation.
- Assist with internal and external audits, preparing supporting documentation when required.
- Identify and escalate discrepancies, fraud risks, or non-compliance issues.
- Work closely with the Finance Manager, the Administration team, and the Care Managers to ensure smooth financial operations.
- Liaise with banks, financial institutions, residents, families, and government bodies as needed.
- Provide financial information to management to support decision-making and reporting requirements.
- Bachelor's Degree in Business Administration, Accounting, Finance, or related field
- 2-4+ years' experience in banking, finance administration, or accounts receivable/payable.
- Previous experience in the Aged Care, Healthcare, or Not-for-Profit sector is highly regarded.
- Strong understanding of Australian banking processes, reconciliations, and direct debit systems.
- Familiarity with Aged Care financial regulations and funding models is desirable but not required.
- Strong knowledge of bank reconciliations, payment processing, and account management.
- Proficiency in Microsoft Excel and financial/accounting systems (e.g., MYOB, Xero, or other ERP systems).
- High attention to detail and accuracy in data entry and financial reporting.
- Excellent time management and organisational skills, with the ability to meet strict deadlines.
- Strong interpersonal and communication skills, with the ability to liaise compassionately with residents and families.
- Problem-solving skills and the ability to work independently as well as collaboratively.
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.