Logistics Handling Operations Operator Philippines
CMA CGM View all jobs
- Manila City, Metro Manila
- Permanent
- Full-time
- Review all documents including pre-alert, e manifest, draft INV and handle other tasks as needed. The individual in this position must be capable of performing all the essential functions with or without a reasonable accommodation
- Checks all required Import documents from counterparts (carrier, consignee, supplier, etc.) to ensure documents are complying with customs regulation and internal procedures
- Checks responses from counterparts and finalizes validation of required documents
- Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
- Ensure outstanding service of import team by overseeing workflow and work prioritization and by communicating directly with customer service team
- Resolve workflow and special processing issues by maximizing productivity and resource allocation and by analyzing problems and communicating ideas and solutions to other business units and managers.
- Ensure regulatory compliance by administering company policies and procedures and by establishing audit procedures
- Keep internal and external customers updated regarding the arrival of shipments, any delays of their cargo, and when their shipments are available for pick up and/or delivery.
- Initiate and maintain customer master profiles to have correct information on hand to offer consistent service and solution.
- Maintain close liaison with the accredited broker and other government agencies for various specialized Customs clearance requirements.
- Communicating information and instructions to/from vendors.
- Researching and resolving operational problems.
- Train new hires on departmental processes and procedures.
- Filing and safe keeping of Shipment file and other necessary documents for future reference
- Comply with company requirements related to QHSE.
- Ensures implementation of customer SOP - traffic analysis
- Monitoring of KPI agreement based on contract or agreed SOP
- Select/train/motivate/provide guidance and develop co-employees in the import department
- Promotes accountability and solution driven.
- Collaborate with the team and other dept. to ensure clear communication, alignment, and efficient execution accounts handled.
- Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
- Performs IT systems related tasks to provide up to date information on shipment