We're looking for who is passionate about design and building solutions that makes life easier, better and faster for others, enabling visibility and comprehension of application health and performance motivated by opportunities to automate processes to improve system reliability and customers' experience to experiment with new technologies and guide others. Our team provides consulting and education on observability reliability practices to other teams, creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues. We are an integral part of the transformation to be a data-driven organization! Position Responsibilities: Collaborating with other teams to provide application monitoring strategy. Building and setting up monitoring (Synthetics, APM, Infrastructure) within our Monitoring Platform. Design and Building new application monitors, dashboards, and creative solutions. Creating automation solutions using scripting languages using APIs. Using problem solving skills in concert with tooling to help uncover application issues and perform root cause analysis. Create visibility of our myriad of data and help our partners understand this data. Design, support and enhancing our current toolset. Promoting observability and reliability engineering within our team and beyond. Handling communications with our allies in the business to ensure information is comprehensive to technical and non-technical members. Maintaining positive relationships with many internal teams. Adapting to evolving priorities. Required Qualifications: Bachelor's degree in any IT related course 8 to 10 years+ working in a senior technical role in IT Designs, builds, and maintains the monitoring technology platform's Coding experience with Powershell, NodeJS or JavaScript. Scripting experience with languages such as PowerShell or Python. Experience with monitoring tools: New Relic, Dynatrace, CA APM, PRTG. Preferred Qualifications: Data driven and be passionate about using data to advance our effectiveness and enable superb customer experiences. Dedicated and able to work independently with a continuous learning approach. A focus and aim for creating excellent customer experiences. Innovation, adaptability and curiosity. Clear, concise, tactful communication skills. A sense of humor because our team likes to have fun! Vendor management skills. Adapt to change and overcome barriers. Knowledgeable in the following tools / concepts Terraform, Jenkins, GIT, automation tools. Devo, Azure, Docker, Kubernetes. Experienced with mentoring with leadership skills. Familiarity and knowledge with AI Operations tooling such as Moogsoft, Copilot, AgenticAI Understanding of Observability and Reliability Engineering and the benefits of it. An understanding of the Financial Services or Insurance Industry and/or Large Enterprise knowledge Any ITIL Foundations or Practitioner level certifications (especially Support Operations) When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable l aw. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid