Account Manager | BPO

Flatworld Solutions (Philippines) Inc

Davao del Sur
Permanent
Full-time

2 months ago

Flatworld Philippines is a Great Place to Work-certified company committed to the vision of building a diverse and inclusive workplace culture where our employees can thrive. We are looking for passionate, talented, and innovative individuals to join our Team.The Account Manager is responsible for maintaining strong customer relationships and delivering and improving results across multiple projects they will handle. The core responsibilities would include but are not limited to performance management, client relations, employee satisfaction, and other financial metrics like Shrinkage, Attrition, etc.Responsibilities:

Responsible for the day-to-day operations and delivery of operational metrics and client KPIs including daily service level, customer experience, sales numbers, etc.
Maintain positive relationships with customers by proactively engaging with them in line with their expectations.
Analyze performance stats to determine the appropriate action to meet goals and identify areas of improvement.
Motivate and effectively performance-manage the teams to ensure overall targets and business plan delivery.
Ensure quality standards, data security, and company policy compliance are maintained.
Reports directly to the Service Delivery Manager

Skillsets:

Experience in managing both Inbound and Outbound Campaigns.
Strong Sales Background is an advantage.
Strong leadership, management, and motivational skills
Excellent Analytical Skills and detail-oriented.
Excellent leadership, people management, communication, and influencing skills.
Ability to translate business strategy into day to day delivery.

Bossjob

Apply Now