Position Responsibilities: Delivery of successful initiatives in a timely manner based on project objectives and success criteria. Promoting and enabling a high degree of collaboration among Business SMEs and decision makers, the Bu siness Transformation Office, the Project Management Office, and Information Services partners to ensure successful, quick delivery. Production of high-quality business requirements including the collection, analysis, validation and documentation of business users' or stakeholder's business needs Identification and escalation of key risks, issues and dependencies, as well as cost benefit tradeoffs among a variety of options to align with overall project and program objective Process modeling and analysis skills including but not limited to process improvements, gap analysis between current and future state along with root cause analysis Accountable for effective change management within projects, in terms of ensuring that change to business requirements are effectively managed to reduce impact to projects Assist business leads in defining short and long term needs to determine business priorities and advise on options Required Qualifications: At least 5 years of experience in business analysis or consulting, preferably in Financial Services, with a background in Life Insurance operations and integrated solutions. Proficient in MS Excel functions and formulas, MS Office applications, and process mapping using BPMN 2.0. Strong knowledge of insurance operations, processes, and basic compliance concepts, especially AML/ATF. A degree in Computer Science, Information Technology, Finance/Investments, Legal Management, or other relevant fields,. Preferred Qualifications: Ability to document and analyze data flows, identify dependencies and connectivity, and question inputs and outputs effectively. Skilled in end-to-end project management, with the ability to drive and motivate cross-functional teams. Strong problem-solving, root cause identification, and contingency planning skills. Ability to aggregate and present findings using visual diagrams to facilitate decision-making for various audiences. Detail-oriented, hands-on, and adaptable, with excellent troubleshooting skills. Strong verbal and written communication skills, capable of leading meetings, presenting effectively, and explaining complex concepts simply. Demonstrated ability in stakeholder management, setting priorities, and delivering business value. Ability to assess situations based on data and analytical reasoning. We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid