Salary: 35k WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF THIS JOB: Answering incoming calls from customers Sorting out customers' inquiries or requests Ensuring that customers' requests are managed in an appropriate and timely manner Developing, organizing, and maintaining accurate files Delivering a high caliber of service in a friendly, confident, and informed manner Qualifications At least 18 years old At least a high school/senior high school graduate Good English communication & interaction skills BPO Experience Preferred But Not Required Amenable to shifting schedules Willing to work onsite