Risk & Payments Operations Manager - BetMGM
Entain
- Manila City, Metro Manila
- Permanent
- Full-time
- A strategic and inspiring leader that provides leadership and direction to the team creating and embedding a culture where continuous improvement is embraced.
- Encourages communication and collaboration across the business, team and stakeholders to build strong relationships and develop cross functional working.
- A leader that mentors and develops the team by; providing development, coaching, objectives and goal setting, performance management and other people policies as required ensuring the team is motivated, productive and fully compliant with all regulations and legislation.
- Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's Degree, any field
- 8 to 10 years of experience with managing medium to large customer service contact centre (+30 staff)
- Strong knowledge of Playtech Back Office Systems (IMS) including BOS, Open Bet & I- Poker - an advantage
- Fluent in English - written and spoken to an excellent standard - a must
- Online gaming support centre experience - an advantage
- Experience in know-your-customer (KYC), Payments, Account Security (Fraud), AML and /or Responsible Gambling areas - an advantage
- Strong knowledge and use of Microsoft Office: Word, Excel, PowerPoint
- Strong planning skills including ability to track and manage change
- Ability to develop and successfully manage multiple relationships with multiple stakeholders
- Ability to set a strong example of professionalism in the workplace and hold others accountable to these standards
- Strong performance management experience which includes creation of balance scorecards, performance improvement plan and incentive process
- Strong decision-making and problem-solving skills and can work with minimum supervision
- Excellent coaching skills
- Strong analytical skills and detail oriented - Demonstrable aptitude with numbers and spreadsheet