NOC Analyst I

Baker McKenzie

Manila City, Metro Manila
Permanent
Full-time

2 months ago
Apply easily

The NOC Analyst I will be responsible for the operation and support of the Firm's IT Infrastructure during the shift through continuous monitoring and handling of system-related incidents, and performing ad-hoc and routine tasks. This position operates in a shift pattern mode as the NOC Team is onsite in Global Services Manila (GSM) 24 hours x 365 days a year. Aside from this, the role holder is expected to be on-call in case of IT infrastructure critical incidents and emergencies requiring their services.Responsibilities:

Provide 24/7 monitoring, troubleshooting, and resolution support for IT Infrastructure related issues - Server, Network, Messaging, Database, Desktop/Citrix, Backup, and VoIP following established procedures. Uses existing procedures to solve routine or standard problems
Provide support on incidents coming from the Technology Help Desk, on-site staff, system owners, and other technical teams following established procedures
Performs routine and/or repetitive tasks within defined instructions and/or existing procedures such as Server OS Upgrades, Server Resource Expansion, Server Build, Server Decommission,
Scheduled Shutdown/Power Up, DNS, Server Reboots and Migrations, etc
Consult, escalate, and/or receives instruction, guidance, and direction from more senior-level roles
Assists in monthly MS Patching deployment and remediation for all Servers
Perform day-to-day tasks and assignments per operational processes in compliance with required targets and metrics.
Comply and adhere to operational processes and security policies
Applies basic skills while developing specialized skills in procedures, operations, techniques, tools, materials, and/or equipment relevant to the role on an ongoing basis through available training such as instructor-led, CBT, etc.

Skills and Experience:

Bachelor’s degree in Information Technology or Computer Science
General knowledge of IT and its function to monitor and troubleshoot problems, provide system support
Experience in a NOC or IT operations environment
Working knowledge in ticketing systems such as ServiceNow
Working experience with systems monitoring/alerting software such as System Center Operations Manager (SCOM) and SolarWinds
Working experience in one or more of the following areas: Windows Servers, Databases, Backup, and Networking
Availability to work varying shifts: Day time, afternoon, and night rotational shifts
Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from management and senior colleagues.
Good analytical skills in identifying and resolving problems, assessing risks, and evaluating technical solution alternatives
Good decision-making skills in making a logical and proper judgment as to when to escalate the incident to 3rd-level support
Discipline and sense of urgency, responsibility, and accountability
Good presentation and communication skills
Follows established procedures and processes to meet agreed SLAs

Baker McKenzie