Airtime Services Agent (Remote)

• Consistently provide excellent customer service that exceeds customer expectations and promotes customer retention.
• Learn, understand, retain and demonstrate product/process knowledges.
• Provide recommendations to potential and existing customers with available service offerings to include upgrade opportunities
• Provision customer KVH systems via online systems/databases and based on internal processes, including written correspondence regarding activation confirmation information.
• Closely follow established department work instructions to maintain order and account accuracy.
• Assist in maintaining data integrity with participation in data management audits and reconciliations.
• Exceed Airtime Services established quality and service metrics.

• Fluent in verbal and written English
• Leadership experience amongst a global support team
• Minimum of 3 years working with a Satellite Internet provider
• 3+ years Customer Service and/or Data Entry Experience
• Proficient in Microsoft Office suite

• Associate’s degree or higher preferred.
• Flexibility to work varying and changing shifts
• Organized and detail oriented
• Adaptable to process, policy, and other changes as part of a dynamic environment
• Strong, professional customer support skills, including strong verbal and written communication skills

KVH Industries, Inc.