Service Coordinator

Access Offshoring

Manila City, Metro Manila
Permanent
Full-time

18 days ago
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This is a remote position.This position is responsible for supporting the work of the service team including following up on dedicated paperwork for scheduling tasks, assisting with the raising and allocating of new jobs to both internal staff and external subcontractors across a variety of sites and portfolios. This role involves managing various administrative tasks, coordinating service requests, and providing excellent customer support to maintain high levels of customer satisfaction.Administration

Raising purchase orders as required,

Regularly updating necessary portals and client systems throughout the day,

Assisting in collating documentation for invoicing and preparing jobs to be ready for invoicing,

Following up with internal employees and subcontractors paperwork and completion of jobs,

Assisting service team to investigate and respond to complaints to ensure efficient resolution of issues,

Assist in creating and managing service related paperwork.

Service Coordination - 50 open work orders in WF 30 a week

Receive and process incoming service requests from clients, customers or internal teams,

Schedule service appointments, allocate resources and coordinate service technician schedules,

Monitor service requests progress, ensuing timely completion and adherence to established service level agreements (SLA’s).

Customer Communication

Serve as the primary point of contact for customers regarding service enquiries, updates and issue resolution,

Provide clear and accurate information to customers about service procedures, timelines and potential solutions,

Address customer concerns and escalate complex issues to appropriate teams when necessary.

Data Management

Support in the maintenance of comprehensive and accurate records of service requests, appointments and customer interactions using Simpro and any other client portals,

Generate reports as requested on service performance.

Requirements

At least 3 + years’ experience in Administration; Scheduling

Proficiency in CRM and ERP systems, with demonstrated experience in data management and system administration;

Intermediate Word and Excel skills;

Excellent verbal and written communication skills;

Ability to work under pressure and meet deadlines.

BenefitsHere at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent.We recognise that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more.Here are just some of our benefits:

Australian clients and Australian hours (giving you great experience and an early finish!)

Work from Home Allowance

HMO for you AND a dependent from Day 1

20 Days Annual Leave and 5 Days Sick Leave

Government Statutory Benefits

13th Month Pay

Computer Equipment

Opportunities for growth

And of course, a competitive salary

Access Offshoring