Sales Admin Assistant

• Provide administrative support to Aftersales, Service & Rental (ASR) to meet ASR KPIs.
• Generate and update Work Orders in the Service Management System (SMS).
• Maintain all Service & Aftermarket Manuals (hard copies and cloud).
• Assist in updating all Service & Diagnostic Software.
• Receive Work Order requests from internal and external customers.
• Prepare weekly status of Work Orders and monthly ASR KPI reports.
• Prepare monthly ROP report and annual OPEX.
• Handle manning and DTR summary for Rental Project employees.
• Prepare PDIs for all new machines and input into SMS.
• Follow up and prepare warranty claims.
• Canvass for materials and services purchased locally.
• Prepare purchase requests for service, aftermarket, and rental requirements.
• Manage the renewal of insurance for rental assets.
• Prepare ROP replenishments for spare parts, tires, and batteries.
• Maintain service reports, rental contracts, rental insurance, and all ASR files.
• Assist Sales & Business Development personnel in HR and admin functions.
• Coordinate with Rental Project Technicians on-site concerns.
• Monitor warranty expiry of commissioned units and prepare notices.
• Prepare service quotations and service contract proposals.

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