Customer Support Representative

Remote Employee

  • San Fernando City, Pampanga
  • Permanent
  • Full-time
  • 12 days ago
  • Apply easily
Remote Employee BPO has an outstanding opportunity for you!Role: Customer Support Representative
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Setup: Work-from-Office (San Fernando, Pampanga)Work Schedule:
  • The training schedule will be Mon-Fri, 8pm to 5am Philippine time
  • The regular working schedule will be Sat-Wed, 8pm to 5am Philippine time
Job Duties and Responsibilities:
  • Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
  • Provide exceptional customer service via email,
  • Process return authorizations, orders, and requests
  • Identify customer needs or desires in order to recommend the appropriate product or service
  • Follow up on sales lead, create quotes, and complete final sales
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries (Salesforce, NetSuite)
  • Work with other team members when necessary to resolve customer inquiries
  • Provide feedback to management to help improve sales, marketing, and business processes
Qualifications:
  • A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
  • 2 years+ years experience in a fast-paced customer service setting responding to emails
  • Experience using Microsoft Office
  • Strong communication and interpersonal skills
  • Strong sense of empathy and understanding of customer needs
  • Excellent organization and time management skills
  • Highly motivated self-starter within a team environment
  • Detail oriented problem solver
  • Ability to work in a fast-paced ever-changing environment
You Will Stand Out If:
  • You have experience using NetSuite, Salesforce, or Seller Central
  • You have experience working in an e-commerce environment
  • You have a good understanding of consumer electronics
  • HMO with 2 Free Dependents
  • Php 1500 Rice Allowance
  • 12 SIL
  • Government-Mandated Benefits (SSS, PhilHealth, PagIBIG, TIN)
  • Equipment Provided (Desktop Computer)
  • Company events
  • Night Differential Pay

Remote Employee