Description: Duties and Responsibilities: This role has great influence on customer satisfaction Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products (this includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action is taken to resolve a customer's inquiry Provide service in a professional and courteous manner May respond to inquiries regarding a specific or more complex product (e.g. number of products, complex technologies) or a specific customer (based on customer size or revenue tied to customer, etc.) Qualifications: Candidates must be currently pursuing a Bachelor's Degree in Business Studies/Administration/Management, Finance/Accounting, Legal Management, Journalism, Information Technology or equivalent, graduating between 2016 and 2017 Candidates must have good oral and written communication skills and be proficient in MS Office applications such as MS Word, Powerpoint and Excel Requirements: Skills: Analytical, Clerical, Creative, Good Communication (listening, verbal, written), Critical Thinking, Computer/Technical Literacy, Adaptability/Flexibility