Job Description Adherence of Quality SLAs Design the Sampling Strategy for the process Monitor process quality check audits Ensure completion of the Internal and External Calibration sessions Ensure that Frequency and Event based feedback for the team is complete Preparation of Quality Standard Documentation for the process and update it on a regular basis with regards to any changes Ensure all quality related reports and SLAs are being published per defined timelines Assist the Operations team in the customer compliant and resolution process for the teams Complete the regular performance review with the team of QAs Compile MIS for all teams handled Support the management in review of employee performance based on data with areas of development Ensure that the QA process meets the ISO Compliance Drive Continuous improvement initiatives Drive best practice idea sharing Achieve target through Quality Initiatives Identify Training needs for the process and Quality team Attend Training as per roadmap for self development Completion of Yellow Belt Role Roadmap Drive six sigma and LEAN projects in the team To mentor the White Belt projects Take vertical level initiatives Develop and maintain Client and internal stakeholder relationship Amenable to work Onsite - Eastwood Libis, Quezon City Amenable to work on shifting schedule