Guest Service Center Agent (Telephone Operator)

Shangri-La Hotels & Resorts

  • Fort Bonifacio, Makati City, Metro Manila
  • Permanent
  • Full-time
  • 6 days ago
Shangri-La The Fort, ManilaShangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company's five existing properties in the Philippines.The mixed-use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.DUTIES
  • Provide support to guests on reservations and other related enquiries
  • Work with other departments and deliver best-fit solutions for our guests
  • Increase guest loyalty by delivering a value-added service to our guests
  • Contribute to maximising business opportunities for the hotel
REQUIREMENTSPreferably a college graduate with a degree in Hospitality or in the same capacity.Preferably wiyth 1 year experience in the hospitality industryHas a passion for Customer ServiceCreative and detail-mindedEnjoys planning and organisingEnjoys crafting creative and best-fit solutions for customersFresh graduates who are looking to develop their career in hospitality are welcome to apply

Shangri-La Hotels & Resorts

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