
Process Writers
- Taguig City, Metro Manila
- Permanent
- Full-time
- Develop structured, user-friendly documentation for end-to-end business processes
- Review, refine, and maintain existing documentation for clarity, accuracy, and relevance
- Collaborate with cross-functional teams and stakeholders to validate process steps, roles, and ownership
- Ensure all documentation adheres to organizational templates and governance frameworks
- Support continuous improvement by identifying gaps or inefficiencies in existing processes
- Strong communication and stakeholder management skills
- Collaborative mindset with the ability to work across departments and levels
- Storytelling ability to make complex information relatable and easy to understand
- Leadership and ownership of assigned documentation initiatives
- Experience in end-to-end (E2E) process design and documentation
- Familiarity with process improvement or process governance frameworks
- Proficient in documentation tools and project management methodologies
- Proven knowledge of process frameworks (e.g., BPMN, Lean, Six Sigma, etc.)
- Confident communicator who can engage with diverse stakeholders across the organization
- Able to operate independently while managing multiple priorities in a fast-paced environment
- Strong sense of ownership, accountability, and urgency
- Effective at translating technical or complex business information into clear and engaging content.