Technical Support Consultant | Healthcare (Work from Home)

Taguig City, Metro Manila
Permanent
Full-time

8 days ago

About UsWe're a fast-growing healthtech company building practice management software for behavioral health providers across the US and Australia — including ABA therapy, occupational, physical, and speech therapy practices.Our clients are remarkable. Many started as a single clinician whose passion for serving individuals with autism grew into a company of hundreds or even thousands of staff. We help them scale without losing sight of what matters: delivering high-quality, accessible care.Our platform — built on Salesforce — handles everything from client intake and staff onboarding to scheduling, data collection, claims billing, and payroll. We integrate with best-in-class partners to give practices a seamless, end-to-end experience.The RoleAs a Technical Support Consultant , you'll be the first point of contact for our clients-helping them navigate the platform, troubleshoot issues, and get the most out of what we offer. You'll work primarily through our Zendesk portal.This is one of the best roles in the company for learning fast. You'll build deep product knowledge, develop an understanding of the ABA and behavioral health space, and work cross-functionally with Sales and Customer Success teams. Think of it as a launchpad-many people in this role have gone on to Salesforce Onboarding Consultant positions and beyond.What You'll Do

Serve as the first line of support for client inquiries via Zendesk
Quickly build rapport, ask the right questions, and diagnose issues before jumping to solutions
Handle a blend of technical and functional requests - dashboards and reports, custom fields, layouts, data work, and configuration tweaks
Identify when a client's needs go beyond support and route them appropriately to Sales or Customer Success
Contribute to a growing team and help shape what this function looks like as we scale

What We're Looking For

2+ years of hands-on Salesforce configuration and/or development experience
1+ year working with Salesforce peripheral tools - document tech (e.g. Formstack), SMS platforms (e.g. Pendula), or iPaaS tools (e.g. Workato)
Strong written English - you'll be the face of support in writing daily
Strong spoken English - you should be comfortable jumping on a call to resolve issues quickly
Experience in or genuine enthusiasm for the medical or therapy space - healthcare clinic operations experience is a strong plus, even if not ABA-specific
Familiarity with ABA billing and insurance/payer workflows
A natural problem-solver who thinks about both the client's need and the scalability of the solution
Someone who thrives on context-switching and picks up new skills quickly
A collaborative, team-first mindset with the drive to work autonomously in a startup environment

Our Values

Lead with an open heart — assume positive intent and bring courage to every interaction
Start with the end in mind — think long-term, not just short-term fixes
Take action in uncertainty — don't wait for perfect information; take the next best step
Enable others for our collective good — kindness and team success come first

Spoke

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