Business Unit Head – Mall Operations

Pasay City, Metro Manila
Permanent
Full-time

29 days ago
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The Business Unit Head Mall Operations is a senior executive role tasked with leading the full operations and strategic direction of multiple business verticals within a large-format retail and lifestyle complex. The role oversees various customer-centric and revenue-generating functions such as entertainment, tech retail, transportation services, customer care, and strategic partnerships. The position requires strong cross-functional leadership and the ability to deliver operational excellence, business growth, and an exceptional customer experience.Qualifications:

Bachelors degree in Business Administration, Operations Management, or a related field; MBA or equivalent postgraduate degree is highly preferred.
At least 15 years of progressive experience in large-scale mall operations, with a minimum of 5 years in a senior leadership role.
Proven ability to manage diverse functions such as entertainment, retail services, venue operations, and customer care within a high-footfall property.
Strong track record in business strategy, P&L management, and driving operational efficiency.
Excellent leadership, stakeholder management, and team-building capabilities.
High level of adaptability, strategic thinking, and results orientation.
Experience in partnership development and customer engagement strategies is an advantage.
Strong communication and decision-making skills.

Duties & Responsibilities:

Lead and manage the integrated operations of various mall-based business functions (eg. Cinema, Entertainment, Tech Retail Operations, Mall Venue Management, Transpiration Services, Licensing & Strategic Partnerships, etc.)
Develop and execute operational strategies to achieve business targets, enhance customer satisfaction, and optimize resource use.
Ensure consistent implementation of service standards, operating procedures, and performance metrics across all units.
Drive innovation and improvements in customer experience, digital integration, and space utilization.
Work closely with senior leadership and cross-functional teams to align business unit goals with the overall mall strategy.
Monitor market trends, foot traffic, and customer feedback to inform data-driven decisions and business enhancements.
Establish and maintain relationships with key partners, vendors, and tenants to support commercial objectives.
Manage and mentor business unit teams, fostering a culture of accountability, service excellence, and continuous improvement.
Ensure compliance with internal policies, safety regulations, and operational guidelines.
Provide regular performance updates and strategic insights to executive leadership.

HRTx