Customer Service Representative (Spanish Bilingual) - Onsite
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- Davao City
- Permanent
- Full-time
- Insurance verification (experience preferred)
- New patient enrollment
- Answer phone calls from patients
- Schedule/Reschedule patient appointments
- Respond to patient emails and texts
- Manage EMR
- Health Maintenance Organization (HMO)
- Government-mandated benefits
- Highly-competitive compensation package
- Transportation allowance
- Opportunities for career growth and development
- Fun and supportive work environment
- Proficient in both written and spoken Spanish and English
- BPO experience is required; prior experience in healthcare accounts is a plus!
- Comfortable working with US-based clinics and physicians
- Eager to learn EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling
- Soft skills such as empathy are essential as you may be talking to people who have medical issues
- Organized and detail-oriented