Essential Duties Manage assigned collections portfolio for accounts 7 days - 150+ days Send dunning letters Respond to customers account enquiries via email within 24 hours Work with internal departments to resolve customer disputes, correct billing discrepancies, and perform account reconciliation when needed Assist in credit application review and account creation Review and release sales orders and service calls Provide copies of tax invoices, credit notes, and statement of accounts to customers upon request Prepare customer refunds Prepare and run monthly direct debit payments Perform other credit control related tasks assigned by the Credit Manager Qualifications Minimum of 3 years of solid work experience in Credit and Collection is required Amenable to work on New Zealand business hours (Non-DST, 4:30AM-13:30PM; DST, 3:30AM-12:30PM) Strong communication and negotiations skills - both verbal and written Intermediate to advanced experience in Microsoft Office Suite (such as Outlook, Word, Excel and Power Point) Excellent time management skills and attention to detail Ability to implement new business processes and methodologies Show more Show less