IND CSSC Order Management Representative

Pasig City, Metro Manila
Permanent
Full-time

8 days ago

Order Management RepresentativeOrtigas, Pasig City (Mid Shift)Are you interested to work as an Order Management Representative?What is the Job all about?As an Order Management Representative, you will actively contribute to an efficient, productive, and supportive order management team, delivering world class customer service through various communication channels such as digital, telephone, email, live chat etc.You will provide professional resolutions and advice on order management inquiries ranging from order entry to order status/ follow up to delivery within a timely manner based on defined processes. The team will operate directly with end customers.This role will be based in Ortigas, Pasig City.Your main responsibilities:

Provide advice and solutions on customer enquiries relating to pre orders via email, telephone, live chat, instant messaging etc
Create and optimize request tickets for own processing and enquiry transparency via internal operating system
Follow up on pre-defined customer interactions within set SLA
Convert official quotations to order and ensure accuracy of data input
Contact customers or internal stakeholders to resolve missing order data at the time of entry to ensure accuracy of executable orders
Support customer order follow up enquiries, relating to confirmation, delivery status advice, proof of deliveries etc
Create, delete, and maintain customer contact data within the operating system
Participate in ad hoc tasks and projects as defined by leadership or line manager

Your background:

Relevant Bachelor's degree in customer services or engineering
Good knowledge and proven experience in order management, customer service, relevant administrative experience, organizational skills & accountability with the customer
Good knowledge of our business structure, processes, products, and key market needs to create a successful customer centric experience
Proficient in MS Office Application, SAP or CRM tools
Good communication and networking skills together with the ability to build strong and trusting relationships with both internal and external stakeholders
Proficient in written and spoken English language
Ability to work in different shifts including possible night shift and local public holidays (remuneration adjusted accordingly)

Do you want to learn more?If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our peopleWe look forward to hearing from you.Apply nowStartPlease wait...Information at a GlanceJob detailsWorkplace: Hybrid (office and home-working)Job Location: Pasig City, National Capital Region, PhilippinesContract Type: Full-TimeEmployment Type: RegularAbout GrundfosGrundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.An inclusive teamWe believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.Join our Talent CommunityIf you want to stay updated on all career opportunities, please join our Talent Community!Here you can create a job alert to receive updates about job opportunities that match your interest.Grundfos values

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