Customer Research & Analytics Analyst I

Manila City, Metro Manila
Permanent
Full-time

8 days ago

A Customer Research & Analytics Analyst is responsible in performing web-based research on technology driven corporations and institutions and in validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and remaining lifetime. PatentSight’s superior datasets allow customers to unveil valuable patent insights and see clearly who wields commercial power over the inventions that underpin promising patents.Accountabilities:

Data Quality – Conduct in-depth internet research to achieve data quality in patents globally
Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions
Conduct quality control measures to ensure data is highly accurate and reliable
Responsible for validating, updating and verifying customer information in the Harmonizer Tool
Ensure updates or changes in customer database are accurate and are meeting quality standards
Meet or exceed productivity targets that are based on efficiency (Target of processing time per customer may vary depending on the type of process and portfolio size)
Identify future process improvements to further improve team or individual performance
Effectively communicate with internal stakeholders and team members to foster collaboration
Ensure data standards and SLAs are met
Communicate effectively on the status of tasks and projects in progress

Qualifications:

Bachelor’s degree holder
Experience in research, data quality and analysis
Strong organizational, analytical, and problem-solving skills
Proven ability to work independently and collaboratively with teams consisting of US and International-based employees, as well as customer resources in multiple locations and time zones
Ability to provide detailed information and along with the ability to summarize effectively for management
Ability to work under pressure and within an environment of constant change

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams .Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:.

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