Primary Technical Support Engineer (Industrial Automation)
Schneider Electric View all jobs
- Cavite
- Permanent
- Full-time
- Serve as the first point of contact for automation-related technical inquiries.
- Perform initial triage, reproduce issues, gather logs, and isolate problems.
- Troubleshoot Level 1–2 issues involving:
- PLCs
- HMIs and operator panels
- Industrial sensors, drives, and controllers
- Industrial communication networks (Modbus, Profibus, Ethernet/IP, Profinet)
- Ecostruxure Software (Machine Expert, Automation Expert, Control Expert)
- Provide guidance on installation, configuration, and basic programming tasks.
- Document all actions and maintain clear, customer-friendly communication throughout case lifecycle.
- Identify whether issues are configuration-related, hardware-related, or due to network/device interaction.
- Escalate complex automation failures or system-level issues to Advanced Support or Engineering.
- Support field service teams with remote diagnostics when necessary.
- Stay updated on:
- Latest firmware, patches, and compatibility notes.
- Product updates and known issues.
- New automation technologies used by customers.
- Contribute to the knowledge base with troubleshooting tips, how-to articles, and user documentations.
- Work within established SLAs to ensure timely resolution for industrial clients.
- Work within a 24/7 global support structure, following assigned rotating shifts to provide continuous coverage across different regions and time zones.
- Participate in scheduled day, mid, and night shifts, including weekends and holidays, as part of the global operations model.
- Support coordination with teams and customers located in different geographic zones (APAC, EMEA, Americas) to ensure effective collaboration and handover of cases.
- Collaborate with R&D, QA, Product, and Field Service teams to share insights and improvements.
- Assist in preparing best-practice guides for customers deploying automation systems.
- The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents.
- Consequently, job incumbents may be asked to perform other duties as required.
- Bachelor’s degree from an accredited college or university with major course work in Engineering, Information Technology or related field is required and preferred.
- At least 1 year in Technical Support, Field Service, or Automation Engineering roles.
- Strong understanding of Industrial control systems (PLCs, HMIs, SCADA), Automation workflows and ladder logic basics, Industrial communication protocols (Ethernet/IP, Modbus, etc.) and troubleshooting mechanical/electrical control equipment.
- Basic knowledge of electrical diagrams, control circuits, and industrial sensors.
- Excellent communication skills with ability to explain technical concepts to non-technical users.
- Ability and willingness to work in a 24/7 shifting schedule to support global time zones.
- Customer-first attitude with strong analytical and problem-solving skills
- Experience with major automation platforms such as: Schneide-Electric Ecostruxure solutions.
- Familiarity with OT/IT integration, including basic networking and cybersecurity.
- Competence in diagnostics tools
- Exposure to industrial environments (manufacturing, energy, water, oil & gas, logistics).
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust CharterSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.